Competition is a good thing for consumers. When the competition fails, things start to change. Case in point: Now that Linens N Things is closing, Bed, Bath & Beyond is strictly enforcing the expiration dates on its “20 percent off one item” coupons. Remember when you could let the coupons stack up because BBB accepted its own expired coupons? You could buy 10 items and use 10 coupons, eight of them expired. But no longer. Now the coupons have a big yellow warning to “Please use before the expiration date.”
I contacted BB&B to ask the reason for the policy change and was told by Catherine Gentile, PR manager, that customers should use the coupons before they expire. In other words, she dodged the question. Anyone else noticed any recent changes, good or bad, at Bed, Bath & Beyond?