What message do want to deliver to Target?

Posted on June 1st, 2009 – 3:03 PM
By John Ewoldt

In April when I wrote that about Target being about 4 percent higher priced than Wal-Mart, based on a sampling of about 30 items, hundreds of loyal Target shoppers took it personally and complained to me in writing. By giving Wal-Mart its due and naming its one clear advantage (lower prices) over Target, it’s like I kicked a member of the family when she was down.

 Target’s aim may be a bit off in this economy, but if you’d like to see it hitting the bullseye again, let Target know how it can do better. On Sunday, the hometown company took out full-page ads asking us to email our ideas on what more Target can do for us. Send your ideas to more@Target.com.

 I started small. I told them that I want the Minneapolis store on Lake Street to sell bananas, even though it’s not a SuperTarget. Other Target stores already do. On a bigger scale, I complimented them for bringing back the competitive price match policy and encouraged them to roll it out nationwide because it’s only in effect in the downtown Minneapolis and Medina stores as a test.

Let me know how you’re going to make Target a better place for all of us to shop. In other words, how will you sound off to Target?

   

108 Responses to "What message do want to deliver to Target?"

Ray Christianson says:

June 1st, 2009 at 3:27 pm

Match Prices from other stores.
I mean other Target Stores the price from Rogers to St. Louis Park can be as nuch of $20.00 off.

Vitajex says:

June 1st, 2009 at 3:33 pm

I would like to suggest that, instead of this lame marketing scheme masquerading as customer service, Target should listen directly to their customers. Are we to believe that Target customers do not already make suggestions each and every day to Target about their stores? Of course they do! But this way, Target can get some free publicity out of pretending to care.

Phil says:

June 1st, 2009 at 3:34 pm

Reduce all prices.

george cable says:

June 1st, 2009 at 3:35 pm

Tried to wean my wife away from Walmart by going to the Forest Lake Target just before Christmas. She is handicapped and must have a mobile scooter. Asked for one, and they said they only had one, and that was broken down. That was the end of the trip for us. Walmart has an army of these carts.

NSC says:

June 1st, 2009 at 3:36 pm

I actually think Target does a pretty good job. Target needs to continue to be Target and not try to bring itself to Wal-mart’s level by selling poor quality merchendise for pennies or dollars less. I like the Archer Farms brand, I think that the selection is pretty good, and for the most part, employees are helpful and abundent. The few times I’ve been to other stores it was quite a job finding someone to help me. Keep it up and I’ll keep shopping at Target.

Lauren says:

June 1st, 2009 at 3:37 pm

I had a nasty experience with a return and a Target staff person that will not be forgotten for a long long time.

Melanie says:

June 1st, 2009 at 3:37 pm

Have a better grocery selection and get employees on the floor so you know what people are looking for that is not stocked. A couple of things – xmas tree stands and plastic pot planting liners just weren’t available at the right seasons – those were sales missed.

mary johnson says:

June 1st, 2009 at 3:41 pm

Stop your sales people from hounding customers who are just looking for something or trying to buy groceries. It is annoying.

Dave says:

June 1st, 2009 at 3:47 pm

Overall I think Target does a great job and as a company they do some amazing things for our community. You can have bad service anywhere and that has more to do with the individuals involved and not the company as a whole. My only gripe is hot-or-miss quality and availability of the produce at SuperTarget.

Taxes says:

June 1st, 2009 at 3:50 pm

Stop determining what charity to donate my money to. Give a price reduction to everyone and let them decide. This is nothing more than a tax for which Target gets the write off for.

Rob says:

June 1st, 2009 at 3:54 pm

One thing would be to have those Target workers wipe that pop-punk smirk off their faces. They all act like it’s some sort of try-out for a reality show with cameras rolling.

Jackie says:

June 1st, 2009 at 3:55 pm

Improve/expand your plus size women’s dept! I can’t even buy a pair of jeans there – it’s pathetic!

Target is such a “chick” store. My husband has absolutely no desire to shop there. The automotive department used to be fairly comprehensive. Not the case now!

Stop trying to get me to open a Target Visa!!

Sheryl says:

June 1st, 2009 at 3:56 pm

I had a senior Target employee tell me they weren’t competing with Walmart but with the local grocery store. He said the kind of customers they attract are not those that shop at Walmart. My husband and I make over $150,000 a year. You bet your butt I am not afraid to go to Walmart for the same shampoo as Target carries for three dollars more. Don’t under estimate your consumers. Also, the new wood line such as asian inspired things are nice, but not jacked up prices nice. I won’t give a store money I could save in retirement just because they aren’t Walmart.

Sparky says:

June 1st, 2009 at 3:57 pm

Go back to your roots. Stop pandering to the east & west coast ‘analysts’.

Sheryl says:

June 1st, 2009 at 3:58 pm

I had a senior Target employee tell me they weren’t competing with Walmart but with the local grocery store. He said the kind of customers they attract are not those that shop at Walmart. My husband and I make over $150,000 a year. You bet your butt I am not afraid to go to Walmart for the same shampoo as Target carries for three dollars less. Don’t under estimate your consumers. Also, the new wood line such as asian inspired things are nice, but not jacked up prices nice. I won’t give a store money I could save in retirement just because they aren’t Walmart.

Marley says:

June 1st, 2009 at 3:58 pm

Why don’t the executives get out behind thier desks, take off thier suit coat, drive to the stores and ask real people instead of spending more money on newspaper ads.

Amelia Sprout says:

June 1st, 2009 at 3:59 pm

I like Target, and I would hate to see them dumb down their products to be cheaper. I would rather see them make improvements.

Better online coordination with stores. Make sure ability to do research online matches what is in stores. If it is a drive to the local Target, I would rather research at home. I use online to compare before I go in stores. Also, make sure prices match in the metro.

Do better on online shipping. REI has ship to store for free, Walmart has ship to store for free. Amazon does free shipping. That would make a difference and I would buy more large ticket items from Target if the shipping wasn’t absolutely crazily priced. Especially hard when I know they have local distribution centers.

Pharmacy says:

June 1st, 2009 at 3:59 pm

Please help to better streamline your pharmacy, specifically the Knollwood Super Target. Every month that I go to pick up my prescriptions, there is an issue. They either forget to fill them all, or they’re not ready on time even though I get a phone call saying they are. I have a walgreens opening much closer to my house and I will be transfering my prescriptions when that opens.

Rob says:

June 1st, 2009 at 4:00 pm

Target does most things pretty well. But I do agree with a few gripes on this board.

The produce in SuperTargets is horrible. I wouldn’t call it “hit-or-miss”, but rather just “miss”.

And can I buy a snow shovel after Christmas please?

Amelia Sprout says:

June 1st, 2009 at 4:00 pm

I like Target, and I would hate to see them dumb down their products to be cheaper. I would rather see them make improvements.

Better online coordination with stores. Make sure ability to do research online matches what is in stores. If it is a drive to the local Target, I would rather research at home. I use online to compare before I go in stores. Also, make sure prices match in the metro.

Do better on online shipping. REI has ship to store for free, Walmart has ship to store for free. Amazon does free shipping. That would make a difference and I would buy more large ticket items from Target if the shipping wasn’t absolutely crazily priced. Especially hard when I know they have local distribution centers.

Oh, and having execs in the downtown Target talking about products, and talking down about consumers when the consumers are shopping, way NOT classy. Why not talk to the people shopping right in front of you instead of talking ABOUT them. That is just rude.

Ann says:

June 1st, 2009 at 4:01 pm

Sales people have become very annoying over the past 2 years. Can I shop without being asked if I need help? I know where items are and if I stop to look at a product it doesn’t mean I’m lost. Also, the checkout people really need to get more comfortable with packing reusable bags. I bring my own bags and don’t want cold items bagged in plastic placed inside my reusable bag…that defeats the purpose. Also, they seem really overwhelmed with a cart full of groceries…I was asked “where am I going to put all of this?” Also, opening more checkout lanes during peak hours would be helpful.

Former loyal customer says:

June 1st, 2009 at 4:01 pm

Target’s return/exchange policy is awful. I tried to exchange a $30 wedding gift WITH the gift reciept, but was told they cannot take it back because it was purchased more than 90 or 120 days earlier. Didn’t matter to them that it was gift and I didn’t receive it until after that deadline had passed. However, if I tried to return merchandise worth $20 WITHOUT a recipet, six months after I claimed to purchase it, they would be willing to make an exchange. Does that make any sense? If you are registering for a wedding I recommend Bed, Bath and Beyond — they will take returns of merchandise after your wedding even if they know it comes from another store. That’s customer service.

Ruth says:

June 1st, 2009 at 4:02 pm

Hire some clerks who actually care about a customer, have merchandise people really use/want. Cut your prices, your CEO isn’t worth what he is getting paid or we wouldn’t be having to complain. I shop there once per year each time to give them a try again & it’s the same old story. Sorry, but they will never compare to the greatness of Wal-mart & I make $125K per year!!!!!

Robert Perschmann says:

June 1st, 2009 at 4:03 pm

I live next door to Target. I wish that I loved it enough to make it my primary store. You are very good at many things. There are excellent people working there. You do a good job of stocking better available products. Why do I go out of my way to spend quite a lot of money elsewhere?

Without fail I am angered by top executive pay being a ridiculous multiple of the pay earned by people who work the floor. I try to shop union as possible… because my union is why I have money to shop.

You should bend over backwards to stock USA made and produced. If you fail to consider this… you have contributed to the failure of our country and you do not deserve my thousands of dollars.

Rob Levine says:

June 1st, 2009 at 4:03 pm

Quit giving money to right wing think tanks like the center of the american experiment. Quit giving money to right wing Republican candidates. Then I might think about shopping there.

Erin says:

June 1st, 2009 at 4:03 pm

Keep the bathrooms in better shape. They are always a complete mess and are a misrepresentation of what the company stands for…the chrome leaves streaks and always looks dirty. Upgrade. And keep it clean!

Go4it says:

June 1st, 2009 at 4:05 pm

Move jobs that were sent to India back to the United States of America.

Kris says:

June 1st, 2009 at 4:08 pm

I would like to see a return to your roots, when you sold high-quality, classic goods at value-oriented prices rather than extremely overpriced, trendy, designer junk. I don’t care about bottom-line low prices, but I do care about getting the best value for my money and do not think that all your designer offerings fit the bill. Also – Target doesn’t stock some basic items. For example, I get motion sickness and prefer the Bonine-brand travel medicine (meclizine – which years ago was only available by prescription). I have to go to Wal-Mart to get it because Target only carries Dramamine. So — before every trip, I go another 3 miles out of my way to Wal-Mart to stock up on all my supplies simply because you do not carry this one $3 item.

Anneesha says:

June 1st, 2009 at 4:10 pm

Target could use a better selection of oddball but lower-priced “beauty” items – lotions/potions. Not the high-end designer & salon stuff. Walgreens excels in this area. Many women I know shop Ulta for their cosmetics stuff to get the bonus points and better sale prices.

Joel says:

June 1st, 2009 at 4:13 pm

I am going to request that they stop giving incentives to cashiers for signing up people on their credit cards. I know the corporation makes a lot of money from their credit card business, most major retailers do. But I really hate having to refuse the Target Visa card every time I check out.

Joel in Rochester

what the what says:

June 1st, 2009 at 4:15 pm

You people on here are absurd. One person says “Target needs more people to help find me stuff” and the very next person says “Tell them to have sales people stop asking me if I need something”. The person that suggested Target should stop donating 3 million a week to charities is an idiot as well.

To me it’s a no win situation. Too many customers, to many opinions. They need to decide who they are, what they want to be and will be in the future. From there the customer can either decide to shop at Target or go elsewhere.

Lesley says:

June 1st, 2009 at 4:17 pm

Get rid of the squawking radios, who wants to listen to all that babbling and noise while shopping.

Pete says:

June 1st, 2009 at 4:17 pm

Target has th absolute worst customer service. It’s not just one store…it’s all stores, meaning it is a policy problem, not a people problem. From the horrible return policies to the condecending assitant managers who drip loathing of the paying customers…Target has a institutionalized managerial problem. My personal belief is it is due to the corporate managment being painfully unaware of what happens in the real world.

Outside of that…nothing is wrong with target

Shelby says:

June 1st, 2009 at 4:17 pm

Two things I’d like to see:

I’d like to see Target expand their selection of plus-size women’s clothing available in stores. It’s ridiculous that the selection of maternity clothing in the stores is five times that of plus-sized women’s clothing. We want cute stuff too!

And second, I’d really like to see them bring back their Archer Farms brand of peanuts. They were excellent–and a great value.

Robbguy says:

June 1st, 2009 at 4:20 pm

Target Midway needs to learn how to properly stock their shelves so there is water left on the shelves as one example. You can go in during the day and the water aisle will be 80% wiped out but when you scan the sku it shows in stock and than you have to wait for a team member to go get the item. I have talked to management on this and have E mailed the company and still two years later they do not know how to properly stock shelves. This holds true for many categories.

They also need to redo the layout of the store so the high profit categories like apparel will be shopped. The Super Target layout does not give me any incentive to evenm look at apparel as it is too far out of the way.

I am a Target loyalist and rarely go to Walmart. I want our home town hero to succeed.

And YES, I have predicted price matching will bring people in the store as they will purchase that item along with other items as it is hard to leave Target without spending $100

what the what says:

June 1st, 2009 at 4:21 pm

Shelby, now that is a valid request. well stated.

Benjamin says:

June 1st, 2009 at 4:22 pm

1. The price matching is at ALL MN Target stores – as well as in Denver and Orlando. It is currently a “test” to gather data, then it could be rolled out to all stores nationwide.
2. If you have a comlaint about anything at Target, call Guest Relations @ 800-440-0680 where they will listen to your concern, log it, and apologize or appreciate.
3. Target is an “upscale” discount store compared to Walmart, whose priority is lower prices. Have you noticed how they are trying to catch up to Target now as far as appearance?
4. All of you that have comlained or criticized, or have any great ides, email the address the writier provided in his article, more@target.com!

Benjamin says:

June 1st, 2009 at 4:23 pm

1. The price matching is at ALL MN Target stores – as well as in Denver and Orlando. It is currently a “test” to gather data, then it could be rolled out to all stores nationwide.
2. If you have a complaint about anything at Target, call Guest Relations @ 800-440-0680 where they will listen to your concern, log it, and apologize or appreciate.
3. Target is an “upscale” discount store compared to Walmart, whose priority is lower prices. Have you noticed how they are trying to catch up to Target now as far as appearance?
4. All of you that have complained or criticized, or have any great ideas, email the address the writer provided in his article, more@target.com!

Chris says:

June 1st, 2009 at 4:23 pm

Quit out sourcing and off shoring corporate jobs. Try selling some products not made in China. Furniture prices (outdoor goods) are not competitive. Produce quality is not good and meat quality is horrible.

Mary Hansen says:

June 1st, 2009 at 4:26 pm

I am no longer a customer of Target and Target Pharmacy. The worst is the pharmacy. I have waited as long as three hours for a prescription to be filled, which had been faxed in by my doctor. The printer hadn’t any paper. I have waited hours for a prescription, after having given 5 or more hours after the request for refill. And I have come home to find my order incomplete. I do not appreciate Target Pharmacy playing with my life. I need the prescriptions, not want. There is a definite difference.
I also find it ridiculous to go to Target to find something on sale, only to see it does not exist and no more will be in. Target rarely has everything I need.
I’ve been much better off since I abandoned Target. After a year of trying it was time to leave. Walgreen’s treats me better, gives me better service, and truly cares about my health. Other stores have what I need when I need it, and at better prices.
When Target acutally cares about its customers, and realizes that I the customer decides where my money will be spent, then maybe important and significant changes will be made.
M Hansen
formly a customer of Target, Main Street, Coon Rapids.

Carla says:

June 1st, 2009 at 4:28 pm

-Stop asking me if I want to open a charge account every time I shop there!
-Have more misses clothing. All you have are a few tank tops and tee-shirts. Nothing I could wear to work.
-Get some better quality shoes than the cheap vinyl ones that hurt ones feet.
-Reduce CEO’s salary and pay average workers more.

Nate says:

June 1st, 2009 at 4:30 pm

Why did Target get rid of the Target Brand razors? This really pissed me off. They savings were huge compared to the name brand. I buy my razors elsewhere just to protest this now.

Franklin says:

June 1st, 2009 at 4:45 pm

A store in Manhattan, and better control of inventory levels in the other NYC stores (i.e. have something–anything–on the shelves for people to buy)

Amanda says:

June 1st, 2009 at 4:46 pm

Better return policy! I had so many issues with weddings that were either bought numerous times off the registry and given without gift receipts or things we didn’t register for and wanted to return. We should be punished for other people’s forgetfulness to give a gift receipt with purchase! Instead, we could return up to 3 purchases a year without a receipt that only valued $70 each! I used to love shopping at Target because I could buy anything and if it didn’t work out, return it with no issues! I miss that!

Pete says:

June 1st, 2009 at 4:49 pm

To Benjamin:

I have called their customer lines, I have sent e-mails…I have called the corporate offices. It doesn’t really matter, they do nothing. IMO, events like this one (tell us what is wrong) is just that…an event, a ruse, a weak attempt to show they care when they don’t.

The shallow veneer of caring that target slathers on its customer service is pathetic.

Pat Kaluza says:

June 1st, 2009 at 4:51 pm

Target could do much better with its landscaping on Lake and Minnehaha, making it environmentally attractive to birds (and the rest of us) and redirecting the water runoff to swales and raingardens. Their over-large parking lot is never filled.

Tony says:

June 1st, 2009 at 4:52 pm

Just the way it is. I find everything I need. People are friendly, american, and the store is clean and organized. Going to a Walmart is like going to a third world country. I feel like I should leave some money for “Save the Children”.

Frank says:

June 1st, 2009 at 4:57 pm

Give the guys a reason to come in the store. The automotive, sporting goods and seasonal areas are stocked with “cutsey” stuff, and rarely anything useful. Also, they assume guys must only go up to a shoe size 11 as it is hit and miss for larger size shoes.

Roger says:

June 1st, 2009 at 4:58 pm

Anyone who says Target doesn’t care about the customers, but WalMart does, is basically insane. WalMart is one of the 2 biggest companies in the world and didn’t get there because they scratched and clawed for every customer. They did so through unprecedented and unforgiving growth and steamrolled anything and anybody that got in the way.

If you’d prefer to shop WalMart because they carry more fat clothes and motor oil, that’s fine. But don’t even try to say their customer service is better than anybody’s, including Target. Walmart does not care about YOU becasue they’ve got about a billion other worldwide customers that they can take money from.

Bruce says:

June 1st, 2009 at 5:02 pm

EVERY time I go to Target I experience one of the following:
-Two or three employees walking down the aisle talking (most often not about work), totally oblivious to the customers they force out of the way because they (the employees) won’t budge.
-Two or three employees stocking the shelves so involved with their personal conversation that they are oblivious to the customers trying to get to merchandise or trying to maneuver around them.
Target needs to emphasize to their employees that they have their jobs because of customers. No customers equals no jobs, so don’t bite the hand that feeds you. Be aware and treat your customers with respect.

justme says:

June 1st, 2009 at 5:07 pm

Stop with the plastic bags. You go and buy 14 items; you’ll come home with 11 plastic bags. They are choking our planet and the cashiers who put one or two items per bag are at the root. Go back to paper. Paper is recyclable AND biodegradable. Charge for plastic. Give away more of the reusuable bags as earth-friendly incentives.

Susan says:

June 1st, 2009 at 5:07 pm

Make the prices reasonable. Lower them!

CJ says:

June 1st, 2009 at 5:10 pm

Self-checkout and dry-cleaning.

dmjm says:

June 1st, 2009 at 5:15 pm

Self Checks out and MUSIC in the stores!

Tim says:

June 1st, 2009 at 5:21 pm

Start thinking outside the box. The stores are too predictable with their merchandise and layouts. Every retailer is a cookie cutter stealing ideas from one another. Yes I know it cuts costs but it also is killing sales by this worn out approach. Use your imagination and let your creative people express themselves.

Bob Davis says:

June 1st, 2009 at 5:23 pm

1.) Greet me with at least a “Hello”.
2.) Quite putting everything in a plastic bag just because it requires less effort from the cashier then reaching for the paper bag.
3.) Don’t you even give the cashiers a few lessons on how to bag groceries? At least tell them to put the bread on top!
3.) The beverage area and tables in the concession area are dirty and smelly at every Target location.
4.) All Target stores have a VERY impersonal, cold “welcome”. Laugh at the Wal-Mart greeter but I do appreciate the Wal-Mart effort.
5.) I just dropped a $100 at your store, say “Thank You”!

Bob says:

June 1st, 2009 at 5:25 pm

Pete
Have you shopped in all of the Target stores? If not, how can you say that they have the worst customer service in all of their stores? What a ridiculous statement.

R. McDonough says:

June 1st, 2009 at 5:30 pm

I am currently deployed with the US Military in the Middle East. I was looking to buy an external HD. I did some asking around and found out Target does not ship to APO adresses(deployed US Military mail). We all have internet access and buy things online from other stores. I am not sure why they do not ship to deployed military members but many military members think it is becauase Target does not support the military. What ever the case is it would be a way to add more revenue.

Jon says:

June 1st, 2009 at 5:30 pm

Lower the wages so that we can have lower prices.

There isn’t any service anyway and there won’t be ever.

Alan says:

June 1st, 2009 at 5:34 pm

I tried to buy a HDTV that was on sale. They would not accept cash. I had hundred dollar bills in my hand. They told me I had to apply for a credit card to buy the TV. I bought one for $600. at Radio Shack instead. They accept cash

np says:

June 1st, 2009 at 5:35 pm

I am a Target regular and have 2 pet peeves:

1. As I’m scrambling to put my things back in my purse which as any woman knows takes longer than 2 seconds, the sales associate stands there impatiently holding my receipt. All I want this person to do is to put it in the bag or to ask me if I want it in the bag. Instead they just stand there staring at me waiting for me to take it. I find this extremely frustrating and leave mad every time because of it. This is my biggest pet peeve about Target.

2. Not all the stores carry the same products. I typically shop at whichever Target is closest to me for whereever I happen to be. It’s not always the same place and I frequently discover I can’t find what I’m looking for. Or if I can find it, it’s more expensive than a different Target. I wish Target’s stores would all carry the same products and at the same prices.

np says:

June 1st, 2009 at 5:38 pm

I forgot one more pet peeve:

3. The store seems to target 20-something women which seems logical since a large portion of their employees are 20-something women.

Eric says:

June 1st, 2009 at 5:40 pm

I would like to request the exact opposite of whatever the person just before me said.

Lucy says:

June 1st, 2009 at 5:48 pm

Please train your check out people to be friendlier and THANK the guest for their purchase. It’s so annoying when you spend money at a store and don’t even get a thank you. That’s basic customer service – a no-brainer. Also, buying groceries at Target is usually very awkward. The people don’t seem to be comfortable with bagging groceries. Perhaps add some specialists like the higher-end grocery stores have that are courteous, professional, and yes, even push it out to your car is you desire that level of service. If Target is serious about competing for grocery business, they need to up their game.

Mandy says:

June 1st, 2009 at 5:50 pm

Improve your Target Credit Human Resources. I got rude service there a human resource rep. just applying for a job! What a terrible place! OUTSOURCE YOUR HUMAN RESOURCE DEPARTMENT!

Why should we give Target free advice???

Kari Garman says:

June 1st, 2009 at 5:54 pm

I have only been to Target a few times in the last few years. I have on occasion just browsed shop because I was bored that day. I did buy a few things from the grocery side, but not the clothes side. I realize
Target is not a Walmart nor should they try to be. When I was growing up Target was a step down from Daytons. Perhaps, since its the kids that will wear a Target outfit when mom and dad say no to Ambercrombie or American Eagle, perhaps they can do things that bring in the teenagers, like make overs at the cosmetic counter or have more play areas in electronics and sporting goods for the guys. Try having a putting green for golf clubs or a place to cast out a rod and reel to see if the buyer likes what they are trying. My goodness they hire all these young people fresh out of college at Target Corporate, perhaps they should just hire some regular mom and pop people that have kids for the every day stuff.

Brad says:

June 1st, 2009 at 6:08 pm

* I would like to see Target invest in self service check out lanes-this is very convenient and could save Target money in the long run.
* Be more price competitive with Walmart-Target used to be my primary store but I go to Walmart for most things now because yes they “ARE” cheaper on most things.
* Please, please, please tell someone to better train your front line employees, the customer service at my local store in south Minneapolis is horrible.

TAMMY L says:

June 1st, 2009 at 6:09 pm

Bring back layaway

Alice says:

June 1st, 2009 at 6:23 pm

I usually find the shopping experience at Target to be pleasant, but lately have been most annoyed by sales people asking me if they can help me find something. On one trip to Target, I would estimate that I was asked 6 different times, twice by the same overly perky employee. I’m pretty sure I don’t look lost or hopeless! If I want help, have someone available, otherwise, let me shop in peace.

Jim says:

June 1st, 2009 at 6:44 pm

First of all – MATCH YOUR COMPETITION’S PRICES. You used to do this all the time…once you stopped…I started to shop more at Wal-Mart and Best Buy. Want those lost revenues…bring it all back.

Next – I am SO tired of walking into your stores…and feeling like I have to run the gauntlet of your employees who are outside smoking. Having a parent who was on a breathing device – I literally just kept driving instead of parking and shopping when I saw them outside. But even now that she is deceased, I hate to deal with all that smoke, the smell and the complaining of your employees as I enter the store.

Lastly – as a loyal shopper at Kohl’s, I get MANY promotions annually and frankly, that added 10%, 15% and sometimes as much as 30% truly adds up to big savings for me and my family. A plan to assist in recognizing and retaining shoppers might be a way to get us in the doors and KEEP us in the store.

Trade Jesse Crain says:

June 1st, 2009 at 6:47 pm

Stop asking me for the Target Red Card and asking me, “would I like to save a $1.70 on my purchase today?” REALLY??!!! a $1.70, you’re asking someone to open a Target Visa to save 10% on a $17 purchase?

Also, I already have a Target Visa and it’s reward program is horrible. 10% off at Target only is bad.

T says:

June 1st, 2009 at 6:49 pm

ITF (In This Forum)

A lot of baseless accusations, single experience stereotypes, and general short-sightedness.

But hey, we can do that up hur in Minnesota right!?

Ben says:

June 1st, 2009 at 6:49 pm

Make returns easier especially during the holidays….if I am exchanging (without a receipt since it was a gift)a Large for a Medium but it has different sku numbers, use common sense….don’t tell me that the return is at the lowest price of 14.99 but the one I am buying isn’t on sale so that will cost you 16.99, therefore you owe us $2…….here’s my $2 but I am never walking in a target again in my life a-hole

Jeff says:

June 1st, 2009 at 6:57 pm

1. Introduce a loyalty or rewards program.
2. Figure out what’s more profitable: selling lower quality products to the lower class Wal-Mart masses or selling higher quality products to a smaller group of middle class folks and stick with it. You’ll never be able to win over both groups.

jayne says:

June 1st, 2009 at 7:00 pm

help me BUY AMERICAN!
I want american made underwear, clothes, food, makeup. SHOW ME what is AMERICAN made. You are a great store, and I’ll pay more if I can SUPPORT THE USA!!!

wavo says:

June 1st, 2009 at 7:02 pm

Bring back jobs outsourced to India and I’ll shop there again.

Sharon says:

June 1st, 2009 at 7:06 pm

Target is doing everything right. They merchandise with the trends and carefully control the inventory. The stores are clean and well lighted. The prices are great if you are a savy shopper and compare prices. It ia a perfect place for one-stop shopping.

W says:

June 1st, 2009 at 7:10 pm

Enforce the no parking fire lane signs. There are signs in the parking lots saying security cameras are in use. Is anyone watching the screens or are the cameras just there for looks? I am sick of having to drive around cars illegally stopped or having to go all the way around the parking lot because these people are either waiting for someone who is too lazy to walk to a parking place or think their time is so much more important than everyone else’s they don’t have to park and go in. These people are breaking the law.

DGB says:

June 1st, 2009 at 7:12 pm

Target is the LCD (lowest common denominator). Enough said!

june says:

June 1st, 2009 at 7:22 pm

stop polluting the environment with single level store an dparking lots.Built offices etc over stores Open smaller stores in downtowns of the country Remember Woolworth.? Sell computers

Pete says:

June 1st, 2009 at 7:36 pm

To bob…I’ve been to a ton of them bud…I betyou have to. TArget has customer service issues…plain and simple.

Oh and another thing…Drop the HOliday Crap…It’s christmas…It’s not a holiday tree…it’s a chrismas tree. The PC jingoism does nothing but make everyone upset. Grow a spine

Rod says:

June 1st, 2009 at 7:37 pm

There is a two-year-old Super Target in Lincoln, NE which still can’t seem to eliminate the “new store” blunders.

Displayed prices frequently don’t match what pops up at the register; shelves slow to be restocked; many teen-aged employees work harder trying to look busy rather than actually doing their jobs.
Management can’t seem to solve problems that persist.

jsb200 says:

June 1st, 2009 at 7:56 pm

1) more selection in groceries. better produce in general, don’t run out late afternoon

2) change it up a little more, people will stay in the stores longer

3) expand pet item selection

4) train employees on 4-digit fruit and veggie codes or improve their reference booklet

Aaron says:

June 1st, 2009 at 8:02 pm

Why have 30 checkouts but only 6 are open?

Julie says:

June 1st, 2009 at 8:04 pm

1. Stop outsourcing your IT to people from India. Every time I walk through City Center and see all of them I want to throw up. You’re an American company, hire American workers.

2. Get corporate IT employees who are with the times. The internet/blogosphere has been full of chatter for years about what people think about Target. That you haven’t mined the data already shows your own stupidity. For example, brides for years have been complaining about how crappy your return policy is on TheKnot.com. Many brides say they won’t register with you because of how bad it is. I personally did not for this very reason. If you had IT employees who had any savvy whatsoever (and not just worried about saving every penny and outsourcing to India), you’d have mined the web and would have known this.

3. Shop your competition and understand why people aren’t buying at Target. Earlier this year I had to buy several home decorating items and TJ Maxx Homegoods blew the socks off Target when it came to selection, price and quality. And here again, I asked people on TheNest.com where to buy home decor…hands down everybody said Homegoods, Target was not mentioned once. It’s because you’re overpriced and have a poor selection.

4. Have free store pickup on internet purchases. Walmart and REI do.

5. Get off your high horse and stop thinking of yourself as an upscale discount retailer. It’s not working, people want to go to Target to get the cheapest prices on staples like toothpaste. They do not go there for the ambiance, get over it and lower your prices.

6. Do a better job of stocking your stores. I stopped going to your St. Louis Park store because every time I went they were out of stock on a basic staple, causing me to have to buy it elsewhere. Now I don’t even both going there at all, I just shop at the competition in the first place.

7. Improve your pharmacy. I got a prescription filled there once, and I will never go back. They charged my insurance incorrectly, and when I returned to point out the error, it took them 45 minutes to fix it.

Mepps says:

June 1st, 2009 at 8:06 pm

I agree with Jackie- the sections I used to enjoy, including automotive, simply don’t have anything I want anymore. After going into the store x amount of times and leaving empty handed, my habit of shopping Target has been broken. In the good old days I almost always found something I wanted in the Men’s Dept. closeout racks but when the Grand Forks Target left the mall for their own building and “Super” status, the closeout racks disappeared too. I’m done with them.

Chad says:

June 1st, 2009 at 8:06 pm

I shop at the Super Target near our home several times a day. Overall, it’s a pretty good experience. However, my biggest complaints include: moving the merchandise, this drives me nuts. Just this last week, there were about 6 employees flipping the paper isle. Basically moving the paper towels and bathroom tissue to the other side of the isle! WHY?! There has been several times I go in to the store and try to quickly grab an item, but it’s not there! So instead of going on a hunt, I just go to Cub or Wal-Mart. Stop with the stupid marketing scam by moving things around.I like to know why the items I buy are located.

And quit asking me if I want a Target Visa- I have one!

Mepps says:

June 1st, 2009 at 8:09 pm

Chad- several times a day?!?

Priscilla says:

June 1st, 2009 at 8:11 pm

I agree with a previous post – the cashiers are overwhelmed with a lot of grocery items.

Plus – stock Parkers Farm Honey Crunchy Peanut Butter. Some Super Targets stock just plain, but honey is better – Best PB ever!

The reusable Target bags need to be bigger & fold easily (like the Byerlys/Lunds bags)

Kellie says:

June 1st, 2009 at 8:14 pm

When you open a new SuperTarget, have staff throughout the store that can help people find things, and keep staples in stock.

We shopped at the Edina SuperTarget when it re-opened, and we couldn’t find about 50% of the items on our list. Even though it was the grand opening week, there wasn’t a soul walking around asking if they could help us find things. We finally left and bought the things we couldn’t find at Walgreens instead.

Also, we tried to buy groceries on that visit, and you were out of stock of cucumbers, which is a pretty basic item.

We have never gone back there for groceries since, and will never shop SuperTarget for groceries again based on that experience.

Also, we avoid SuperTarget Edina because we still have problems finding things there, the layout is non-intuitive.

Last, since we know you buy most of your hard goods from China, we do not want to buy groceries from you. Who knows where the ingredients for your Archer Farms brand foods come from? Our mental model says they come from China, and who knows what their food standards are there? You sold toys with lead-based paint that came from China and obviously did not test the products for safety before stocking them, so there’s no reason for us to believe you test the food you sell for safety either.

Expression451 says:

June 1st, 2009 at 8:15 pm

I use to work for Target. I know they take their customer feedback very seriously so for those of you who think that this was just a shameless marketing ploy… it was not. However, being a savy business, they used it in the form of an advertisement so that the expense of it could be written off, and the conversation to me something that is watercooler friendly… which it is apparently accomplishing so there is no need to badmouth Target’s way of handling this. As a business owner, and again as a former employee of Target, it’s very hard to argue with how they handle this sort of thing.

J W L says:

June 1st, 2009 at 8:19 pm

Keep the damn shelves stocked! When I go in to Southdale, for example, at 8 a.m. and the paper aisle (toilet paper, paper towels, etc.) is 75 % empty, then something is wrong because I know they do stocking on their overnight shift.

rbarth63 says:

June 1st, 2009 at 8:22 pm

I worked at target years ago and when they had a sale it was worth it for customers to come in,and it was really busy for the employees. The sales were good and people thought they got a good product for a reasonable price. Now it seems like you’re at a expensive Daytons. Go back to the basics and get back your loyal customers. Don’t sell junk cheap like Wal-mart, but good stuff reasonably.I like target, at least I don’t feel like I need a shower when I leave like I do at Wal-Mart(I only shopped there once and never again).

Expression451 says:

June 1st, 2009 at 8:23 pm

However after reading through a lot of these… one thing that I noticed in stores, and through at least two comments on here is that Target needs to do a better job for people with disabilities/handicaps for the scooters. Those are not cheap, but they are also a business write off as they are needed items so I think that is a fantastic point. My mother needed to use one of those, and it was one of her biggest complaints about Target. She loved Walmart for the greeter, and for the handicap carts.

bryan says:

June 1st, 2009 at 8:25 pm

Vitajex—love it!

Former loyal customer–Been there. That’s why my wife and I made sure not to do our baby registry with Target with such a pain in the rear return/exchange policy. It was like a slap in the face after all the money we brought it for them with our wedding registry.

What the what: I agree, one person wants someone in their aisle with a smile to tell me where things are, while another wants the salespeople to leave him alone. Talk about confusing.

Target: You will never make everyone happy, and you don’t need this idiotic survey. Does anyone have any common sense anymore: 1) Cheaper but quality product with bigger selection. 2) Revamp the exchange/return policy, it’s horrendous and is the complete opposite of customer service. (3) Have employees available when lines get long, to answer questions, but not hound on people. No one likes going to a store and be asked by five different salespeople if they can be helped. 4) Don’t underestimate your customers, don’t you know the average millionaire is frugal and lives right next door to the average Joe?

Mike says:

June 1st, 2009 at 8:31 pm

I love the “global bazaar” of furniture the local Target stores have each year. They just scream “wait, this will be cheaper later when no one else will pay full price either”. Maybe get rid of that section? You’re not Pier 1 – don’t try to be. As far as “competing” with Wal-Mart, maybe you can’t. Maybe negotiate harder with your suppliers as they obviously do. Finally – I went looking for a cheap pair of sunglasses that I certainly will step on, sit on, or lose this summer – $16.99 is not that cheap for a throw-away pair of sunglasses. Just a FYI.

Jack says:

June 1st, 2009 at 8:33 pm

Open a SuperTarget in the east metro. There aren’t any SuperTargets east of St. Paul.

Put Coke on sale more often. Pepsi always seems to be on sale at Target, but Coke rarely is.

Bandit01 says:

June 1st, 2009 at 8:36 pm

Put the items in the weekly ad somewhere we can find them without assistance from the employees. Too often they are hidden somewhere on a end-cap away from the main aisles. I shop from a list, so making me walk down every aisle in the store isn’t going to get me to buy anything more.

Erin says:

June 1st, 2009 at 8:38 pm

Replace the worn shopping carts (Shakopee & Chanhassen locations)

Dan Ellis says:

June 1st, 2009 at 8:39 pm

Sell larger clothing sizes. If I am looking for cheap summer clothing I am forced to purchase them at Walmart, because Target doesn’t carry XXXL clothing.

The gift receipt policy is really bad. If I give someone a gift and they elect to return it, I strongly object to the idea that they’ll be tied to Target if I give them a gift receipt. I try to avoid target for gift giving in favor of stores that do not try to hold my receipients captive.

KP says:

June 1st, 2009 at 8:50 pm

This may not seem like a big deal but when pushing a full heavy cart thru the exit double doors the rug is a very heavy thickness/pile and this weighs down the cart and it is very, very hard to push. I have Rhuematoid Arthritis and I have to have my kids help me get the cart out of the store. I can’t imagine how hard it would be for someone with a cane, elderly or any other numerous handicaps. A thinner rug with not such a heavy pile would be better. Thanks

Expression451 says:

June 1st, 2009 at 8:53 pm

Mike…

That’s a great point. The Global Bazaar merch is great stuff, but it is clearance merch at every single target I’ve ever shopped at, or worked in.

Bryan…

While you may not want to be asked 4-5 times if you can be helped… isn’t it nice to know that there are 4-5 people on the sales floor that are there, and willing to help? I have shopped at Walmart, and Costco, and many other places over the years, and I can count on one hand the number of outstanding help I’ve received from all of them with the exception of Best Buy… which use to have GREAT service, and now is nothing more than going through the motion now that they have no competition.

epgirl says:

June 1st, 2009 at 9:09 pm

1. better selection of women’s plus sized clothing, with a good selection of always-available basics
2. more customer friendly return policy that doesn’t assume everyone is a scamming criminal
3. deeper assortment of grocery items.
4. although I am allegedly their key customer demographic, I don’t feel like it when I shop there. I feel like their assortment is targeted at under-25 women (perhaps it’s because that’s all they hire at HQ)
5. be in stock on what you show in your circular
6. Thanks for asking.

Expression451 says:

June 1st, 2009 at 9:45 pm

kp… not having that heavy rug there is a health hazard because of rain, spills, snow, and other reasons… They would have to redesign their entire entry way area to be more like Walmart’s to get that to work… so on that area Walmart wins over Target every way you can think about it. People with disabilities of any kind are going to find it easier at Walmart.

Linda says:

June 1st, 2009 at 9:47 pm

Pharmacy says:

June 1st, 2009 at 3:59 pm

Please help to better streamline your pharmacy, specifically the Knollwood Super Target. Every month that I go to pick up my prescriptions, there is an issue. They either forget to fill them all, or they’re not ready on time even though I get a phone call saying they are…..The samething at the Shakopee Target, I’m moving my prescriptions too! They screw up, and then try to blame you!

Brian says:

June 1st, 2009 at 9:55 pm

First and foremost, Target does a great job day in and day out. Yes they do have their problems but so do all other mass merchant retailers. You can’t carry everything.

I’m a former store employee (manager) and continue to be a loyal shopper and cannot fathom shooping at Wal-mart with all the clutter in every aisle along with the inferior quality.

I’d like to offer the following suggestions-

1. Dis-continue the practice of hiring recent college graduates and placing them on a fast track to becoming a Store Manager on the basis of how they interviewed. Many stores have had their entire morale ripped apart by them as they trample over everyone to prove they have the courage to foster change. Many of the “bad” store experiences mentioned on this blog were porbably the result of this practice. People skills at the Store Managers level will always trickle down and I beleive improved customer service will result from this.

2. Quit the practice of asking “can I help you find something”. The majority of your shoppers are very savvy and know where to find what their looking for. On a recent visit I had no more than 6 “team members” ask me within 40 feet of walking down a main aisle. This was totally ridiculous! Having “blitzes” like this only compounds my annoyance.

3. Hire competent, seasoned professionals in the produce buying offices. If Target wants to clearly indentify itself as an upscale discounter, know and understand which growers/packers have the highest quality product. Don’t succumb to carrying lower grade produce. I’d much rather pay a higher price for top of the line quality! Additionally, does anyone at corporate know that Vidalia onion season is soon over?

3. Back off on setting Trim the Tree in October. If you could figure out that Lawn & Garden wasn’t necessary to be set in January then surely someone at the Corporate level can figure out another line of goods to occupy that floor space for few weeks.

I’ll remain a loyal Target shopper unless they make the mistake of bringing in inferior quality merchandise for the sake of satifying the bottom line and Wall Street. It was not too long ago that Target was out-performing all retailers on Wall Street. As the economy rebounds so will your bottom line.

Brian says:

June 1st, 2009 at 10:13 pm

Expression451,

Target has done a fantastic job of re-allocating payroll to ensure more team members are on the salesfloor over the last several years. I managed the consumables side of the Edina store and only had the resources to staff 2-3 team members at any one time. Prior to them closing and remodeling the store you could find team members everywhere.

Likewise, now they need to completely train hteir team members. On a recent visit I was asked if I could be helped finding something. On this trip I was looking for a 6 pack of diet Mointain Dew. Team member scanned item and said it was out of stock. Not to my surprise the vendor area in stockroom (visible through stockroom doors) had many cases. Unfortunately this team member was either poorly trained or just plain lazy. Most pop and chips are not scannable to find locations in the backroom.

Linda F says:

June 2nd, 2009 at 8:32 am

I appreciate the effort Target has made to provide better customer service! Any retailer or company that provides a service to the public will at times, have employees that are not following the company standards. I believe it is our duty to report this to the store manager immediatley. That is the only way they can correct the situation.

Another important issue for me is all of the employees can speak english!
I rarely, if ever, shop at Walmart because of this very reason. If you live in the US you should speak the language!

I commend Target on stocking items that are the best sellers to accomodate the majority of people. Economically it is wise and will assure they are able to give the best prices possible.

Target.com is an excellent source to find items that may not be in your local store. Recently made a purchase that was delivered directly to my door; free shipping and in a timely manner.

Target is and will always be my #1 discount store! Thank you for donating to our local schools also!