Hey Target, could you do these 10 things for us?

Posted on June 2nd, 2009 – 3:02 PM
By John Ewoldt

When Target placed full page ads Sunday asking what more the discounter can do for us, I was curious about shoppers’ responses. I asked you to tell me what me what you would tell Target and more than 100 of you did so. After reading the comments, many of them contradictory, I sympathize with a big box retailer that can never be all things to all customers. Still, a few suggestions stood out as hitting the bulleye, in my opinion.

1. Improve the quality and quantity of your plus-size fashions. Find a corpulent celebrity or designer and make him/her create affordable, fashionable clothing. Hire Kirstie Alley to model them and then schedule a fashion show on Oprah. Diets and fitness crazes notwithstanding, plus sizes are not a fad. We’re a fat society. Accept it. Now help us look better.

2. Enough with the Target Visa solicitations at the checkout. It’s annoying and it’s gotten old. Although it made Target a lot of money in interest, now it’s blowback time. Find another way to reward your cashiers. See #3.

3. Train cashiers to say “hello” and “thank you.” Reward them when they do. But let’s be real. Don’t have them ask, ”Did you find everything you were looking for?” because that’s a waste of the customer’s and the cashier’s time. Target doesn’t have the ability to answer such questions quickly. You’re not a mom-and-pop shop.

4. Make it easier to return gifts from the wedding and baby registries.

5. Train cashiers how to bag groceries. Bread goes on top. Customers who bring their own reusable bags probably don’t want frozen items placed in plastic bags.

6. Allow online purchases to be shipped to a store free. Wal-Mart and REI allow it.

7.  Show some love for the Y chromosome.  Wal-Mart kicks your butt in sporting goods, automotive, and the paint departments.

8. Drop the Global Bazaar department in January. We know that if we wait two or three weeks after the temporary department is set up, it’ll be marked down 25 percent. If we wait four or five weeks it will be 50 to 90 percent off. Nice stuff, nice global awareness, but we’re on to you.

9. Wait until November 1 to put up holiday decor. Note we didn’t say Thanksgiving. We’re somewhat realistic, but mixing Christmas and Halloween decor is just wrong. Be a leader and take a stand. Christmas fatigue is real.

10. Pay more attention to shoppers who need scooters or handicapped carts.

11. Make prices the same at all of your stores. OK, I’m just kidding about this one. It infuriates customers when they see baby formula for 75 cents more at the Apple Valley store compared to Eagan. But c’mon people, do you ask Super America to standardize its gas prices at all of its stations too? Never gonna happen.

82 Responses to "Hey Target, could you do these 10 things for us?"

Dollar Bill says:

June 2nd, 2009 at 3:22 pm

So be like Walmart!

Dollar Bill says:

June 2nd, 2009 at 3:23 pm

You always save money at Walmart or Aldi’s instead of Target.

SHOP WALMART OR ALDI’S!

benjammin says:

June 2nd, 2009 at 3:25 pm

That’s funny, the ONE time that I actually wanted them to ask “Did you find everything you were looking for?”, they did not. And I was mentally preparing my rant about how I found NONE of the things I was looking for (but I ended up buying some pop since I was there). And considering that those items were automotive and hardware related, that goes hand-in-hand with #7 – one aisle of tools just ain’t cuttin’ it. Fortunately there was a Home Depot down the block, and they had exactly what I was looking for. (And I was pleasantly surprised to find automotive stuff at a Home Depot…)

Amy says:

June 2nd, 2009 at 3:26 pm

The one I have to add is that they should continue to stock cold weather gear throughout the winter. It’s ridiculous that there were no mittens or gloves to be had when I tried to buy some in January.

sm says:

June 2nd, 2009 at 3:26 pm

I agree about waiting until November 1st for the Christmas stuff. I am a major Christmas freak and love all things Christmas and winter, but let’s get through Halloween first and then we’ll start our Christmas season. It’s too much–even for me.

sm says:

June 2nd, 2009 at 3:29 pm

Oh, I agree with Amy–stock for the season that your location is currently in. Minnesota winters start sometimes in October and last through April. How about keep some gloves, snow pants, and boots stock piled for March and April? Same thing with the summer stuff. I don’t normally start shopping for spring/summer stuff until March-April and by then it’s usually all picked over. Fix that, please.

Amelia Sprout says:

June 2nd, 2009 at 3:31 pm

Oh yeah, I’ll add stock for the season to my list too. Very hard when your kid has a growth spurt during winter and the shorts are already out.

Steve says:

June 2nd, 2009 at 3:32 pm

They need a website more tightly integrated to their store. Period. I feel like half the stuff in their store isn’t on their website, and half the stuff on their website isn’t on their store. I’m not even asking for ship to store (would be nice though). Also – why do they still have that ugly whtie linoleum tiles in most stores? Why not do something a little more stylish, painted or styled concrete like some of the new wal-marts do?

Mitzi says:

June 2nd, 2009 at 3:33 pm

I’d add “keep items in stock” to that list. I can’t tell you how many times I’ve gone to Target with a list of items only to come out with half of them because something will ALWAYS be out – and 9 times out of 10 it’s the same item I go in for week after week. With a retailer this big this should NEVER happen. Unless, perhaps, the item is on sale. Most of the items I’m looking for are not.

LK says:

June 2nd, 2009 at 3:42 pm

have self checkouts…I love them at Walmart and Rainbow

TLA says:

June 2nd, 2009 at 3:51 pm

Quit making me feel like I’m some sort of retail criminal when I need to return something and can’t find my receipt – I’m sure I had it in that bundle of paper that you hand me when I check out, but cut me some slack. The Target tags are still on the product, and you still have the item in stock – and I’m willing to take whatever the current price is. But when you scold me with “Limit is 2 returns, are you sure you want to use one of them on this?” and this is my first return, gimme a break. And do you mean 2 returns in my lifetime? Check out Kohls and see what their policy is – I gladly shop there because I know I won’t get the 3rd degree if I have to return something.

HikingStick says:

June 2nd, 2009 at 3:52 pm

Good point on running out of winter clothes way too soon in the season. Long underwear for kids (even adults) in late January is as rare as finding it sold in the Sahara Desert.

HikingStick says:

June 2nd, 2009 at 3:53 pm

As to #3, too many retailers have their clerks asking if I found everything I needed. Ever try telling them you didn’t, or that they were out of stock? If they don’t outright say it, their looks tell you the story: “Hey, there’s nothing I can do about it.”

As to #7, Target’s target demographic has been female professionals averaging in the $60k range (the stats I remember are a few years old now). They are their primary market. That’s why you don’t see as much machismo on the shelves.

Cathy says:

June 2nd, 2009 at 3:53 pm

I HATE self checkouts! John is right – how do you please everyone?!
i second #3, 5, 6, 9 above. thanks for asking!

np says:

June 2nd, 2009 at 3:59 pm

How about asking me if I want my receipt in the bag? Drives me nuts when they impatiently stand there holding the receipt as they watch me struggle to get my wallet & etc back in my purse. Would be so much nicer if they just put the receipt in the bag or at least asked me if I wanted it in the bag. Would save me time too.

Lils says:

June 2nd, 2009 at 4:06 pm

I agree with 2, 3, 4 and 6. And I most definitely agree with the added suggestion of carrying stock for the appropriate season. I used to mildly frustrated before I had a child, and now that I have one, I am extremely frustrated to find no hats and mittens in January!

Jack says:

June 2nd, 2009 at 4:07 pm

The prices differences between stores are based on the stores capacity for inventory.

I bought a chair from the global bazaar at the Roseville store for 50% off, it was the last one and I wanted two, I went to the Midway store and it was only 30% off. I showed the cashier my receipt from the other store from 30 minutes prior and he was nice enough to adjust the price to 50% off.

Mike says:

June 2nd, 2009 at 4:11 pm

Okay, stop selling crap worse than Walmart but packaged better. Who cares about packaging? (Okay, aside from the low self esteem yuppie women attracted by the fashionable television commercials?)

Ditto on the “have you found everything you need?” non-sense. If you really cared, you’d have associates in the store helping customers find what they need.

John Gage says:

June 2nd, 2009 at 4:12 pm

If it is on sale on their website, it should be on sale for the same price in the store (if they stock it).

Ramone says:

June 2nd, 2009 at 4:13 pm

1. Is just wrong. No. Stop encouraging obesity. Try harder and go see a physician.

2-7 and 9. Agree

8. I’ve bought little at the Global Market, but it would be nice if this included things like food and other aspects of culture instead of just furnishings and wall hangings.

10. Uh, no. See #1. Also what’s with some people who clearly have NO problem walking and use the carts anyway. These customers are a nuisance and they’re largely the reason those that NEED the carts get little attention or respect.

11. Then why mention it?

Ramone says:

June 2nd, 2009 at 4:16 pm

@Cathy, how could you hate self-check outs? It’s so much easier and faster. Must be a guy thing because we want to get what we need and leave. We don’t need chit chat (or someone trying to sell us a credit card).

Albatross says:

June 2nd, 2009 at 4:17 pm

Just make it somehow possible to visit the store without spending $100. I have no idea how, and I realize it runs counter to the idea of profit, but dang it I walk in there for a box of Band-Aids, and walk out with $100 worth of junk in two plastic bags… And I swear, it’s not my fault!

Bob Davis says:

June 2nd, 2009 at 4:19 pm

John Ewoldt’s compiled list is good enough for me.

If Target implements half of these that will be a HUGE improvement.

People love their Target.
Target, PLEASE love us!

Scott says:

June 2nd, 2009 at 4:24 pm

Target’s #1 goal is to make money. Every company has the same goal.
If they put out Christmas stuff later in the season, customers will go elsewhere and Target will lose money. And Target would take a huge risk by keeping a ton of cold weather gear in Feb/March/April because if it doesn’t get bought, they are pretty much screwed. Even at 50% off, I am not going to buy a pair of snowpants in June.

John says:

June 2nd, 2009 at 4:25 pm

#8 – I always thought that a “restock” school supplies sale would be a great idea after Christmas. It’s about halfway through the school year.

GrapeApe says:

June 2nd, 2009 at 4:26 pm

Ramone you are an idiot.

Scooters are not for obese people. There are many handicaps that are not obesity related. Just because they “look” like they are able to walk doesn’t mean they aren’t in pain or have some other ailment that makes walking difficult. Get a clue!

zogmama says:

June 2nd, 2009 at 4:27 pm

Wow. Some hostile feedback from (apparently) slender males who get their kicks out of pushing down little old ladies and blind people who get in their way.

#2 and #3 are excellent. So is #9, and to the commenter who remarked on the lack of seasonal items throughout the entire season – spot on.

scott says:

June 2nd, 2009 at 4:28 pm

Far as seasonal clothing is concerned, this is not a Target phenom, just to be fair. It is an age-old issue that I agree should change. Surprisingly, it’s an issue to some extent even here in California, where some things are thought of as seasonal that should not be.

As a Target cashier alum, I thumbed my nose at the whole credit card solicitation thing, and would have left if I’d been pressed, but that never happened. I was an excellent and friendly cashier, although I would brook no nonsense from people trying to be difficult just because they thought they could get by with it.

I agree about training for bagging (I hated when they started carrying grocery items from a work standpoint actually) although I will say there are a small minority of people who are never satisfied with the way you did it, no matter what you did.

Self checkouts have their place, but I think they should be reserved for smaller orders. Although considering the struggles some people have dealing with the assisted version gives one pause…

Dayton’s/Target had probably the best and easiest return policies of any store, ever. That it has gone so far the other way is sadly the product of another probably small minority of people who flagrantly abused the privilege at every turn.

They do need to somehow upgrade their inventory/stocking. When I was there trucks of merchandise would come in but no one ever really knew what was going to be on any given one until it was emptied and put away. At least for some items, we should have been able to check for stock on the register at any store like Dayton’s could, but at least then they didn’t have that capability.

Ed Swanson says:

June 2nd, 2009 at 4:33 pm

If you have an item on display make sure you have it in stock!
I needed to drive 10 miles to an other store to get what I wanted. This has happened 2 or 3 times at the Blaine store on 109th!

D. Allen says:

June 2nd, 2009 at 4:45 pm

There is no difference in regular price merchandise….only clearance. If you really want something…buy it at regular price, when it’s in stock. If ou wait to buy it on clearance and you can’t get all the pieces of a set, it’s not Target’s fault. You obviously don’t want ot THAT bad!

As far as having polite cashiers, How about polite shoppers! I was going through a Target store down south. The lady in front of me was on her cell phane chatting the entire length of the transaction. She then told the cashier how rude she was for not greeting her…That’s hypocracy!

I look at Target and see a store that has a little of everything, but it’s not a specialty store. They won’t spend a ton of money to stock items 1 customer in 25,000 is going to buy. I go to a Hardware/Sporting Goods Store for those.I love Target and hope they can get things together. If you like a flea market atmosphere, and/or are barefoot and pregnant, go to Wally World!

I will stick to Target. They are NOT perfect, but they do a lot of things right. Hopefully a few of these suggestions make it to the top brass!

Rusty Shackleford says:

June 2nd, 2009 at 4:47 pm

Please have predetermined times when stay at home moms in the southern suburbs are allowed to be in your store. Yes, I know 2.99 is cheap for a tank top but you don’t need to pile your runts into your SUV/van three times a week to go there.

karen williams says:

June 2nd, 2009 at 4:47 pm

Please stop your service reps from bothering me when I am just looking or trying to buy groceries…These people are just annoying and just drive up your prices and reduce your business. If I want help I will ask for it. I never encounter this at Walmart and am looking foward to doing my future shopping at the new remodeled Walmart supercenter when it opens.

Sarah says:

June 2nd, 2009 at 4:51 pm

Please hire baggers. It would significantly speed up check-out, especially on weekends and the holiday rush.

Rusty Shackleford says:

June 2nd, 2009 at 4:52 pm

I agree with Karen, stop bothering me every other aisle.

Stephanie says:

June 2nd, 2009 at 4:55 pm

The thing I would add to this list is that as a mother of small children, I am frequently annoyed by the lack of shopping carts that can seat more than one child. When a woman has 3 children in diapers, there’s a really good chance she’s going to spend a bucketload of money at your store IF she can restrain her children. If there are no child-friendly carts available, it’s practically guaranteed we won’t survive long in the store, therefore we’ll spend less. Just trust me on this one. It seems like every Target I go to has maybe 3 double seaters and they’re always unavailable. It’s frustrating.

lubug says:

June 2nd, 2009 at 4:55 pm

I hate the self-checkout. We’ve lost enough jobs in this country already. We need to not get rid of more! I go out of my way never to use the self-checkout at Cub for that reason. I would happily go to full-service gas stations if I could find any.

People, we need to start helping each other out if we want to keep society afloat. Not killing each others’ jobs is one way. Not buying stuff made by people making 1/10th of what our people do is another. This is why I rarely go to Target, NEVER go to Wal-Mart, and go far out of my way to avoid buying anything made in China. I find I can buy almost everything I need at Cub, Rainbow, thrift shops & Menards, all of which are at least regionally owned. Please join me & let’s help each other!

Linda says:

June 2nd, 2009 at 4:59 pm

1. Teach the cashiers to fold clothes and bag them properly! Do you wad your clothes up in a ball and cram them into a bag, then pile food and other containers on top? If you don’t respect your own merchandise, why should I buy it?

2. Improve the quality of women’s clothes. I used to buy a lot of clothes at Target, but that amount has dropped steadily as it’s gotten harder & harder to find items that a) will last more than a couple months and b) aren’t targeted at slutty 15-year-olds. Their Cherokee brand t-shirts were the sole beacon of quality and now they’ve been discontinued, too.

Stephanie says:

June 2nd, 2009 at 5:01 pm

p.s. Rusty obviously has no children. I’ll try not to get on my stay-at-home-mom soapbox, but have a little compassion, people. You were pretty dang annoying children once, too, and if you had a mother who was willing to spend her day with you, then you were lucky. It is not easy to take children to the store. It is stressful, but necessary. Many of us are very conscientious and try VERY hard to keep our children from bothering other people. It is HARD work. Most of us cannot afford a babysitter each time we want to buy groceries.

Marley says:

June 2nd, 2009 at 5:01 pm

No comments about overpaid exec’s?

Kathy says:

June 2nd, 2009 at 5:02 pm

Keep items in stock… get rid of the teeny tacky clothes and go back to catering to the real women that actually shop there. Think about adding petites and get some real name brands (aka Costco)

Stop clogging up the isles with your restocking carts and people… let us through!

Figure out a way to extend the return time on “gifts”. Maybe a gift recipt entitles a longer return time? Or exchange only? Often we stock up on b-day gifts and shop early for Christmas -0 by the time we get around to giving the gift the return has expired…

AND get rid of the cheap made in china $1 stuff. Even though “we” buy it, take the upper road and consider the safety of the guests….

I guess all in all – think more Costco like… honestly, the products there are better, cheaper and the lines are faster… we only go to Target for the “other stuff” now..

Jan says:

June 2nd, 2009 at 5:03 pm

My biggest “Amen to that” would be the keeping seasonal gloves and hats in store through at least March. It’s still cold here in MN, and me or my kids are always losing or growing out of what we already had.

My husband would totally agree with #7 as he has mentioned many times that there is no reason for him to even go into a Target… “There’s no guy stuff there.”

And about bagging groceries, I really don’t need a gallon of milk put in its own plastic bag, and other items that could fit into one or two bags, put into four or five bags! With all that plastic being used, Target really doesn’t love the earth.

Spicebear says:

June 2nd, 2009 at 5:14 pm

One poster stated that Target’s “target” demographic is prof women with above average incomes. I hope that changes with the economic times or Target is in trouble. I have always wondered why Target fails to compete outside the metro, I guess they’re leaving the rest of us to Walmart.

ChipStCroix says:

June 2nd, 2009 at 5:15 pm

Maybe President Obama can nationalize Target — and instead of profits have lower prices and have the workers join the postal workers union so they can have higher wages.

Gary says:

June 2nd, 2009 at 5:23 pm

I must say that the cashiers at the Edina-Southdale store are usually very good. Friendly, nice and the last time I was there the young woman bagged my groceries beautifully! Better than I could have done. So it seemed like someone must have trained her on how to do it right. I agree that it’s a real turn-off when the cashier doesn’t say “hello” or at least “thank you” after they’ve rung you up. This is just basic customer service.

jim says:

June 2nd, 2009 at 5:26 pm

Get a few self checkouts already!

MidwestKris says:

June 2nd, 2009 at 5:27 pm

I do not like Wal-Mart because I do not think they have a commitment to the community. I liked Target, and owned stock in the company, in part because of their willingness to give something back.

No more. Sold my stock about 2 years ago when I started going to Target and coming out empty-handed. And I actually shop at Wal-Mart sometimes now (although I still try to avoid it.)

Target used to be one-stop shopping. No more.

I used to buy clothes at Target. No more. I’m not plus-sized, but I am over 20. The clothes are mostly aimed at teenagers.

I used to buy paint,tools, automotive at Target. I recently discovered all of those things at Wal-Mart.

I shop online a lot. Target shipping cost are among the highest around. I’ve learned to avoid them for online unless there is a “free shipping” promotion…but even then, I find other e-tailers are usually better.

It seems like Target has tried to become “trendy” and I find the overall quality of their offerings to be lower than in the past. One of the reasons I used to shop at Target was the consistently decent quality and wide range of products. No more.

“Trendy” seems to be at the expense of having a wide range of reasonably high-quality, basic merchandise that appeals to a broad range of budget-conscious people. I no longer buy clothes, hardware, automotive, tools, or paint there…and that doesn’t leave much on my “shopping list”

D. Allen says:

June 2nd, 2009 at 5:27 pm

Three words: SAVE YOUR RECEIPTS!!!

JFR says:

June 2nd, 2009 at 5:48 pm

Yes yes yes on stopping the credit card solicitations at the checkouts. Immediately. Very annoying!

jojo says:

June 2nd, 2009 at 5:53 pm

TARGET’S motto “Expect more, pay less”. It’s more like “Pay more expect less “.
People lose their jobs, the economy is bad, but prices keeps on going up, and like Marley said why do executives get this kind of paycheck.

azgopher says:

June 2nd, 2009 at 6:01 pm

Lots of talk about self check out..I like them but I also like cashiers. AS an off spring of “old Daytons” the treatment of paying customers should be over and above. If you have more self check outs, don’t layoff the cashiers, have more than enough cashiers on hand at any time. Waiting for a cashier when there is three and they should have six is customer relations too. If that happens to me too many times I don’t go back to the store, there are too many choices to go back to a store without good customer relations.

Lydia Slocum says:

June 2nd, 2009 at 6:05 pm

Great article. BIG for me: Provide bleach wipes for cart handles. Yech!
Thx

MinnCitizen says:

June 2nd, 2009 at 6:09 pm

Cut the claws off of checkout staff. I could not believe the way I was scratched by the talons of one checkout person. GROSS!!!!!!! Research shows 80 to 90% of these long talons are contaminated with gram positive bacteria. (Think poop that cannot be readily removed after a careless trip to the bathroom.) Long fingers and polished fingers are gross, gross, gross! I have not returned to Target since this nauseating event. Totally gross.

Mrmitch says:

June 2nd, 2009 at 6:23 pm

I have been waiting for this blog!! AND I HOPE TARGET IS PAYING ATTENTION TO THEIR CUSTOMERS INSTEAD OF FIGHTING IN THE BOARDROOM!!!!(yes I’m yelling)
Dear Target Execs & Marketers, Please read all of the above and take heed. My “go to” store now is WallyWorld-and I hate to admit it! Neither one have clothing that’s worth a dollar, but WW laps Target when it comes to sporting goods, hardware, automotive, pets, lawn and garden.
I’ve shopped at Target for 40yrs and it’s turned into a boutique. It used to be fun shopping there-no so much anymore.

OnlyTargetShopper says:

June 2nd, 2009 at 6:23 pm

Amen to 2, 3, 5, 9, & 11!!!

Same prices at all stores? You haven’t been to a Target with a Walmart or Costco in the same area have you?

I would like to echo get away from the trendy/chic crap and go back to the one stop shopping of old, please.

Ryan says:

June 2nd, 2009 at 6:26 pm

#2 and #3: I laid into a cashier who I saw at the St Louis Park store three times in one day (it was a bad day) that asked me each time about the Visa and said something along the lines of… actually that makes me look bad; but I ended up laying into management about it… Don’t know if they flagged my name in their system but I haven’t been asked about a Visa since.

And Hello thank you and goodbye/have a good day is huge. Cesar in the Quarry store today said all three. Great guy. Great experience.

::OT RANT::
5. Train cashiers how to bag groceries. Bread goes on top. Customers who bring their own reusable bags probably don’t want frozen items placed in plastic bags

I have this gripe at grocery stores… hot or frozen items in plastic when I ask for paper. I live 5 minutes from the store. You saw my ID when I paid with a credit card. Come on.

formerMinnesotan says:

June 2nd, 2009 at 6:26 pm

During January-February 2009, here at the Harriman, NY store, during weekday mornings/afternoons there was ONE cashier! After we had waited in line for awhile, sometimes a supervisor would open up a second lane. This is the new economy, I suppose, but annoying. Coming from Minneapolis, I’m just not used to such shoddy service at a Target Store! Lately, though, I’ve noticed they have TWO cashiers during weekdays. Green shoots! (or stimulus money)

Jeff D says:

June 2nd, 2009 at 6:27 pm

The writer of this must be a Big Ten conference Fan. It’s a list of 10, but there is 11.

lol

Ryan says:

June 2nd, 2009 at 6:28 pm

“OnlyTargetShopper” — and target is the better priced location too.

karate8 says:

June 2nd, 2009 at 6:30 pm

The cashiers have to move quickly in processing the customers purchases in order to receive a raise. That is so unfair; if the cashier wants to pack the bags and be customer friendly as well they are penalized.

Jeff D says:

June 2nd, 2009 at 6:31 pm

ChipStCroix: The Obama thing is great! After all he could use the Target symbol as the O in his logo!

whyme123 says:

June 2nd, 2009 at 6:48 pm

Hire more muslims cashiers that won’t ring up your pork products. It’s kinda nice having to wait for another cashier to come over, or switching lines.

jc says:

June 2nd, 2009 at 6:56 pm

Stock!!!

*I am giving up on “Super” Target. It always requires a trip to Cub, etc. for really basic things… 1 quick trip becomes 2 almost every time!

*3 weeks in a row! Empty racks at 3 targets(Super and Greatland) in the window covering aisle! They were gone everywhere!

At this point – maybe Target could let me order it and ship it to my house for all the trips for this one item that I was making!

Doug says:

June 2nd, 2009 at 7:11 pm

Please raise your prices just a little more so we who shop there won’t ever have to run into Walmart trash who wander in from time to time, then get lost in clean wide isles and quality products.

jagmom says:

June 2nd, 2009 at 7:22 pm

I have been a loyal Target shopper for years, but recently I have been going to Wal-Mart more often. I am so tired of being asked about the Target Visa, enough already.

The last straw for me was about a month ago I received a call from Target card services, my bill was six days late. I am not sure how I missed it but I did not pay my bill, I have always paid on time and in full. I asked the woman to check my history and she did and said yes my history is perfect until this time but that didn’t really matter my bill was late, to say she was rude is an understatement. I received calls twice a day for two more days until my payment was received. I have not used my Target card since and I’ve only been to the store once or twice and I use to go once or twice a week. The surprising thing is I don’t really miss it.

mack says:

June 2nd, 2009 at 7:31 pm

I was skeptical that a many decent points could be found, but I can argue with very few of the 10 listed. I would definitely vote for the recommendation to stock seasonals throughout a season. The fashionistas are always looking ahead, but many of us just want to be able to get some gloves in Feb or March when we lose one or pick up a pair of sandals in August when ours wear out.

Totally Unoriginal Kevin says:

June 2nd, 2009 at 7:36 pm

pay your CEO less and your store workers more,, it is obscene what Ulrich used to get paid

Super America says:

June 2nd, 2009 at 7:40 pm

Don’t even get me started on Super America…There is no reason for the prices throughout the cities NOT to be standard. Also, the yo-yo of pricing we deal with ticks me off. If the price must go up, why must it go up and down as it goes up overall? I’m tired of trying to anticipate the lowest price of the week.

Earl says:

June 2nd, 2009 at 8:07 pm

If you want to have some fun, go to target wearing a red shirt and khaki pants. Then you get strangers coming up to you and asking for help! I agree with the comment that the store and website should offer the same items. I was looking for a floor steamer that was only available at their website. Fortunately, I searched on the article online and found that the Bath and Beyond across the street from work had the same item.

Finally: amen to everybody who talked about not selling winter clothes in winter. I arrived in February from Brazil and needed some warm clothes–but not at Target! They had the swimsuits and shorts on the racks.

Kyle says:

June 2nd, 2009 at 8:15 pm

RE: Make returns and git registry easier!
Did you know you can only have 2 return transactions per year without a receipt? I just got married and had to return 2 items that I didn’t have a gift receipt for AND they would not use the registry… To top it all the cashier did not know how to put both items on one transaction so there went my 2 transaction for the year.

Jim R says:

June 2nd, 2009 at 8:18 pm

My favorite Target story happened at the Maple Grove Target about 2 years ago. I went in just for a quick dog toy. Bear in mind that I knew EXACTLY what I wanted and EXACTLY where it was… I was not a lost little shopper looking like a deer in the headlights. By the time I got to the part of the store that they had them in, I had been asked NO LESS THAN 10 TIMES, if I needed help finding anything. The last person who asked me got their head bit off before I left in disgust.

Pudie says:

June 2nd, 2009 at 8:20 pm

I’m a Target employee myself, a cashier, and would like to comment on a few of these.

Mainly, the Red Card solicitation. I agree it’s annoyiing. I wish I didn’t have to ask you every time it comes up. But our job performance is partialy based off of this, and I do my job like I’m told. And on the flip side, there are some good benefits to getting the card that customers might not have known about. I’ve saved customers $30+ dozens of times.

Bagging is an issue anywhere really, but I agree it sucks. It seems like common sense to me, and I like to think of myself as a good bagger, but but apparently some people dont get it. The best thing to do is just say something to the cashier. Please bag teh bread speratly, only the cold stuff in this bag, etc.

Our return policy is fine. You have 3 months. Don’t be stupid and keep your reciet. It’s pretty simple. Although it should be easier to return from online and registry purchases.

You think going in and seeing Xmas stuff in Oct is bad? Try seeing it 30+ hours a week for 3 months. But again, this goes beyond Target.

All in all, I think Target is still the best retail store out there. We have a great variety of stuff for people to get, mostly great customer service, and we do a lot for our local communities. We can’t be everything for everyone, but we try our best.

Pat says:

June 2nd, 2009 at 8:24 pm

The heck with Wal Mart and Aldi’s. Aldi’s food is worse than pig slop, Wal Mart’s isn’t much better. Wally World’s clothes fall apart after one washing. So I’ll stick with Target, even if their stuff is a few pennies more.

me says:

June 2nd, 2009 at 8:33 pm

Jim R…

So what’s you point..is it that your an a%%hole…it’s not a crime for them to care about your experience. Maybe you should try to be just slightly …..ah…..grateful…..No why bother you are an A%%HOLE.

carl r says:

June 2nd, 2009 at 9:13 pm

lets keep the language clean kids

Becky says:

June 2nd, 2009 at 9:51 pm

I went to Target the other day for a vacuum cleaner belt. There was not a single one in the store. We asked an employeee if the belts were in another area, and he said no. Apparently, they were reworking the display and everything would be back in three weeks. He told me to come back then…. I really think that a vacuum cleaner belt is not something that you wait three weeks for, unless you live in complete squalor. I went to Ace Hardware, where the employee walked me right over to the belts.
They never carry everything that I need. I end up having to make a second trip somewhere else. I only go there for my $4 prescriptions now.

Rachel says:

June 3rd, 2009 at 8:36 am

I cannot believe all of the rude comments here. I love shopping at Target. Sure, they are not perfect, but in terms of customer service, they are a million times better. At Walmart, I cannot find anything, and if I need help, where are the workers? I absolutely despise that store. And, if you want to support a company that is IMMORAL (aka not giving employees benefits who deserve them, and not giving employees lunch breaks as well as getting all of their crap from abroad where they exploit poor workers and work them to the bone for pennies a day so Walmarts prices can be 4% cheaper-if that is even accurate). Does Walmart have store coupons? I don’t think so. Sorry but I think people’s expectation on this are completely unreasonable and unrealistic. I love my Target and will continue to shop there!

RR says:

June 3rd, 2009 at 8:48 am

I also cannot believe all of the people that are so angry. The people who get so mad at little things really must be living a miserable life. These are the type of people that make everyday life hard because they are just mad at the world or something. I cannot believe that people get so mad at workers at Target for simply asking them, Can I help you find something. Can’t you just politely say no, just like to the Target Visa? Some people need to live life and appreciate all it has to offer and not let a simple question get you so angry and upset. Get a life people!

Kate says:

June 3rd, 2009 at 11:06 am

Amen on the cold weather gear comments. I’ve had years where, despite buying what I thought was enough winter gear in the fall, my kid has either grown so much or lost so many mittens and hats that I’ve needed to go shopping for more winter clothing, only to find that, even in early January, Target has shoved vitually all winter wear out for “resort wear.” Target may be “upscale discount,” but c’mon, we don’t all go on sunny winter vacations, and certainly not for the entire winter (especially if we have kids in school). Offering season-appropriate gear for the entire season would make them my hero!

sara karas says:

June 3rd, 2009 at 2:56 pm

Stop Nagging me. I must get nagged at least 10 times every time I shop at Target by some customer service person. It reminds me of popup ads on my computer …they just keep appearing…Even Best Buy has stopped doing this.

Jim says:

June 3rd, 2009 at 3:41 pm

I think about ten of us should get together and go to a Target, go in different lines and all say that we did not find what we were looking for and could use a little assistance. Watch those lines back up. Anyone in?

Penny says:

June 4th, 2009 at 2:40 pm

I have a hard time buying pants there because they don’t have different lengths. If you really want to catch the whole market, maybe you should think about that.

Penny says:

June 4th, 2009 at 2:47 pm

And Jim R….be glad that you got asked if you were finding anything alright. I would rather be asked multiple times then not at all. I love Target…and hate wal-mart. My pants comment is about the ONLY drawback they have and its only a suggestion. If you don’t like what they do…then go somewhere else!