I heard from many readers after my recent write-up on the mapping company NAVTEQ, a column that ran while I was on an extended vacation. Based on the many voice mails and e-mails that awaited my return, the readers think I can do something about their street or home being mislocated on a GPS or online map — even ones that don’t use NAVTEQ data. I have no such power.

But NAVTEQ does — for its map databases, at least. If you have an issue, just use the NAVTEQ Map Reporter. The online tool lets you pinpoint exactly where there’s a problem and let’s NAVTEQ know about it. When I interviewed geographic analysts Amy Scherer Honigs and Don Jaenisch (pictured) for my write-up, they noted that many of their mapping missions involve investigating submissions from the Map Reporter. You can also try calling NAVTEQ customer service at 1-866-4NAVTEQ, or 1-866-462-8837.

I will now be contacting all of those off-line readers to share this information.

This entry was posted on Wednesday, August 12th, 2009 at 9:58 am and is filed under Techno chatter. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.