My Sunday column told the tale of Pamela Hanson,a retired teacher in Arden Hills who ordered some fleece sheets from BrylaneHome.com and ended up feeling fleeced. Now some have commented that it was all her fault. Indeed, Hanson would be the first to say she should have paid closer attention. But obviously the company felt it was easier to refund the money than defend its practices in the face of an unhappy customer who went public with her story.

This entry was posted on Tuesday, June 2nd, 2009 at 10:44 am and is filed under Buyer beware, Complaint sagas. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.