Ariel Wade called Whistleblower last week to say she had been refused service at the 24-hour White Castle. Her story was told in words, pictures and video on Sunday. The reactions to the story have been strong, judging by the phone calls, emails and more than 200 online comments. I knew that would be the case, so I warned Wade ahead of time, knowing that many of them would be nasty. That’s something I’m having to do regularly now, because commenters are ready to pounce on anyone who speaks publicly about feeling they’ve been mistreated by the system. Some have asked me why we allow commenting at all. My response is, because the news audience of 2009 expects and demands it, and I would rather have those discussions going on with the source of the chatter in close proximity. Our web site allows users to turn comments off, if they turn you off.

This entry was posted on Monday, June 15th, 2009 at 11:03 am and is filed under Businesses in hot water, Civil liberties, Complaint sagas. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.