Last month, a Whistleblower reader sent me on a quest. Rachel from cardholder services has called this guy, as she has zillions of other people, and he wanted her to stop. You can’t tell where she’s calling from with your caller ID, and once you get a live person, he or she won’t tell you either. She has even called people at the FTC, who so far haven’t been able to stop Rachel, or her sidekicks Heather and Michelle.
A reader named Bill claimed to have found Rachel, after he followed the recorded directions, got a breathing human and badgered the person to give him a callback number. That connected him with a credit repair company called DHC Financial Services Group LLC at 5300 Recker Highway in Winter Haven, Florida. That’s right, Florida, Whistleblower readers.
The company pitch: “Our mission is provide each and every client with a financial plan that will eliminate your debt 3-5 times faster than your current payment practices, without having to make any larger payments than you currently are. We guarantee to show each client an initial savings of $2500 in interest and finances charges overall or the service is free.”
I got through to Jeff Turner, chief financial advisor for DHC Financial. Turner said the company doesn’t employ any Rachels or Heathers. DHC Financial is an “inbound call center,” meaning they don’t do any telemarketing, and the “leads” that come in are “scrubbed.” When I asked what that meant, Turner said it hides the origin of the leads. So DHC Financial contracts with other companies to do its telemarketing, I was told. Therefore, Rachel could be working on contract for DHC, Turner acknowledged. But he had never heard of her. And, he said, DHC hasn’t marketed in Minnesota for some time.
So Rachel may be a woman with multiple allegiances, a saleswoman for hire. My search continues.